Nasa Term E-Commerce Website Return Policy

1. Returns and Exchanges

a. We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 15 days from the date of delivery for a refund or exchange.

2. Eligibility Criteria

a. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

b. Items that are damaged, used, or not in their original packaging may not be eligible for return or exchange.

3. How to Initiate a Return

a. To initiate a return, please contact our customer service team at [info@nasaterm.mk] or [071 337 115] to obtain a Return Authorization (RA) number.

b. Clearly mark the RA number on the outside of the package.

c. Include a copy of the original packing slip or invoice with the returned item.

4. Return Shipping

a. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

b. We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Refunds and Processing Time

a. Refunds will be issued to the original payment method once the returned item is received, inspected, and approved.

b. Please allow [number] business days for the refund to be processed.

6. Exchanges

a. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us within 15 days of receiving the product at [info@nasaterm.mk] or [071 337 115]. We will arrange for a replacement or refund.

8. Non-Returnable Items

a. Certain items may not be eligible for return, such as [list any specific non-returnable items].

9. Contact Information

If you have any questions or concerns regarding our return policy, please contact us at [info@nasaterm.mk] or [071 337 115].